Guarantee Satisfaction 100% / Return policy, shipping prices and availability: Thank you for your purchase. If for any reason you are not satisfied with your purchase, you can return it according to the following guidelines:

  • Returns with an original purchase receipt up to a maximum of 15 days
  • Hard drives have no warranty and Inks. The warranty is directly with the manufacturer
  • Unopened electronic products can be exchanged or returned for a full refund within 15 days of purchase. For online orders, it will be counted from the date of purchase.
  • All ink or toner can be exchanged or returned for a full refund with the original receipt and in its original condition, unopened within 7 days of purchase.
  • Consumer electronics and technology can only be exchanged for full store credit with the original receipt and in its original condition, in its original packaging, with code SN#, within 14 days of purchase .
  • Software, CDs, DVDs and video games can be returned for a full refund if they are in the original unopened packaging within 14 days.
  • Furniture can only be exchanged if it is disassembled and in the original packaging (including all components and manuals) with the UPC code within 14 days of purchase.
  • Storage devices are not returnable.
  • Online purchases can be returned / exchanged in accordance with this policy at any store or by contacting info@computeroutletpr.com
  • Non-refundable: Special order or special order items and manufacturer direct items cannot be returned or exchanged unless damaged upon receipt.

Order online and picked up in store:

  • Returns and exchanges for online shopping and store orders must be completed in store and under store policies.
  • Refund method for returns with original receipt:
  • Payments are refunded in the way the customer made their payment.
  • Our price match guarantee:
  • Computer Outlet Electronic stores will match the price of an identical new item sold in the store.

What is included in our price match guarantee?

We include almost all new items that are identical and in stock. Which means we will honor items with the same model number, features and warranty that are in stock and available at the advertised price. For items sold with a service plan, the plan and associated terms must all be identical. Our price is the final price you pay after discounts, coupons, instant savings, and mail-in savings are applied. We will match your competitors’ point of sale price after deducting your savings / rebates and instant coupons. We will not match competitors’ mail-in refunds or deduct the value of any gifts with the purchase.

How does our price match guarantee work?

To determine price eligibility for your item, we will need your item’s price and model number and confirmation by one of the following methods: print advertising. Prices of products sold over the internet will not be matched.

Restrictions Exclusions, Limitations:

  • All products and prices found on this website are sent directly from the distributor, no price on the website is equal to the price of the store. Prices may vary and change without prior notice.
  • Prices on the web will always be lower than in stores.
  • Price matches are limited to one (1) Competitor price match per identical item per guest.
  • Taxes, ad errors, closeouts, clearance, out of stock items, free product offers, special orders, location-specific offers, gift card offers, refurbished items, and Black Friday deals are also excluded from this warranty.
  • We reserve the right to modify or cancel the Price Match Guarantee at any time without prior notice. Any modifications will be effective immediately upon posting of the Terms and Conditions of the Modified Price Match Policy on computeroutletpr.com. We reserve the right
    to verify the authenticity of any offer that is requested to us to match the price.

Shipping Terms: The free shipping option is only for nearby towns or picked up in stores, Authorized Towns, Aguadilla / Mayagüez / Aguada / Isabela / Lares / San Sebastián / Moca / Hormiguero / Cabo Rojo / Rincón / Arecibo / Quebradillas / Hatillo / Arecibo.

All orders are inspected prior to shipment. Once the order is reviewed by the client and the packaging is broken or not in a normal state, the client must return the packaging without it being open if the client opens the packaging the product is broken he will assume responsibility for the broken product. The client will have two business days from receiving the product to report any damage or a malfunction of the product, if the client does not send an email to support@computeroutletpr.com within these three days it is assumed that it is in good working order . It is the customer’s responsibility to send the product to the nearest store for a technician to check it, if it is defective, it is replaced by it.

All our next day services apply only to orders processed before 10 am

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