Frequently Asked Questions


How Long Will It Take To Get My Package?

As long as the order is placed before 11:00 am the product is delivered the next day


Why online prices are different from physical stores prices?

Online Products are not available to be sold in physical stores. Online products are shipped directly from the manufacturer. If you want an online price you must order online. Some exceptions can apply.


What Payment Methods Are Accepted?

PayPal y ATHmóvil

Is Buying On-Line Safe?

It is safe, since your financial information is kept private. It is not shared with anyone when you make a purchase, so you don't have to worry about paying a company or person you don't know. In addition, we protect your purchases

Order & Retunrs

How do I place an Order?

You can add your product after you finish adding your products to the shopping cart, you will be asked for your information to create your account, then you must confirm your registration in the link that we will send to your email

How Can I Cancel Or Change My Order?

The procedure is to send the product packaging photo, invoice, seller name and box where the product was sent to the email address

Do I need an account to place an order?

After adding your products to the shopping cart when making the payment, you will be asked for your information to register on our platform and the shipping address of the product, then you can proceed with the payment and you will be asked for a confirmation email to complete your registration.
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